LOTS Wallet Terms & Conditions 

I.  Introduction

(a)    Overview of LOTS Wallet:

CP Wholesale India Private Limited (“LOTS”) has issued a closed wallet (“LOTS Wallet”) to all its registered members (“LOTS Wallet Holders”) shopping from LOTS website, BDA application and LOTS mobile application (together, “LOTS E-commerce Platforms”) .

(b)    Applicability of Terms and Conditions:

The LOTS Wallet Holders’ use of the LOTS Wallet shall be subject to these LOTS Wallet Terms & Conditions (“Terms”) read with LOTS’ Return and Refund Policy, Delivery Policy, Terms and Condition on the E-commerce Platform and the terms and conditions applicable from time-to-time to various LOTS Promo Credits (defined below). In case of any conflict between these Terms and other LOTS terms or policies, in relation to the subject matter set out hereunder these Terms shall prevail.

II.      LOTS Wallet

(a)    Loading of the LOTS Wallet:

o   The LOTS Wallet may be loaded only through the loading of the Refund Amount (defined below) by LOTS and the LOTS Wallet cannot be used by LOTS Wallet Holders to manually load or top-up.  The Refund Amount is represented in the LOTS Wallet under the head “Refund Amount”.

o   LOTS may sometimes run promotional schemes or offer discount vouchers. The LOTS Wallet will also separately reflect such promotions or discount vouchers available to the LOTS Wallet Holder under the head “LOTS Promo Credits”. 

(b)    Use of the LOTS Wallet:

o   LOTS Wallet Holders may use the Refund Amount and LOTS Promo Credits only for purchasing goods sold on the LOTS E-commerce Platforms which are all owned and operated by LOTS.

o   The Refund Amount and LOTS Promo Credits  cannot be utilized for any other purpose, including for purchasing goods from LOTS’ brick and mortar stores (“LOTS Stores”), or purchasing goods or services from any third-party marketplaces or stores, whether online or offline.

o   The Refund Amount shall be automatically debited/adjusted against the order value in the subsequent purchase of goods’ transaction from the LOTS E-commerce Platforms. If a purchase value exceeds the Refund Amount balance and/or LOTS Promo Credits available in the LOTS Wallet, the LOTS Wallet Holder may utilize any other available mode of payment that can cover the remaining amount.

o   In case of any technical failures, where the LOTS Wallet amount is debited and the order was not successfully placed on the LOTS E-commerce Platform, the LOTS Wallet Holder may reach out to the customer care team at contactus@cpwi.in for assistance and reinstanting the LOTS Wallet balance .

III.    Terms and Conditions for adding Refund Amount 

(a)    Any exchange or return of products purchased from LOTS, and corresponding refund of the amount paid shall be subject to LOTS’ Return and Refund Policy which permits the exchange,return and refund of certain products purchased by LOTS Wallet Holders within specified timelines.

(b)    Return and refund of products for COD Orders:

o   Return and refund of goods against a Cash on Delivery (“COD”) order (i.e., payment post the delivery of goods via cash or credit/debit card) placed on the LOTS E-commerce platforms will, by default be credited into the LOTS Wallet.

o   Where a LOTS Wallet Holder seeks to return goods against a COD order, they may do so either at the time of delivery of the COD order itself or visit LOTS Store where such items shall undergo a manual verification and quality check. If the goods are returned at the time of delivery and before acceptance, then the COD order amount will be adjusted at the time of acceptance of delivery itself.

o   In case of returns at the LOTS Store, after completion of verification and quality check in accordance with the terms and conditions of the Return and Refund Policy, if the item is eligible for return, LOTS shall issue a credit note/slip as documentary evidence validating that the physical handover of the goods to be returned has been accepted by LOTS. Following this, refunds if any owed to the LOTS Wallet Holder as per the Return and Refund Policy (“Refund Amount”) will, by default be credited into the LOTS Wallet.

o   However, where a COD order has been returned and corresponding refund has been initiated within the same day and prior to the order being marked as “delivered” on LOTS’ internal Order Management System (“OMS”), LOTS shall issue a credit note/receipt to the LOTS Wallet Holder and the Refund Amount shall be subsequently credited to their LOTS Wallet once the order is marked as “delivered” on LOTS’ OMS. 

o   In case the LOTS Wallet holder has any query with respect to status of the refund amount against the returned goods, LOTS Wallet Holder may contact the respective LOTS’ Store reception teams enumerated below for any assistance or clarifications.

(c)     Return and refund of products for pre-paid Orders:

o   Refunds corresponding to the return of products purchased on a pre-paid basis from LOTS E-commerce Platforms, shall be credited back to the pre-paid mode/source only, unless the LOTS Wallet has been used to make part payment for the order.

o   If the LOTS Wallet balance was used to make part payment for the order along with pre-paid mode of payment, then the refund in case of returns shall be processed in order of priority i.e. first the refund will be processed to the source of pre-paid mode and the balance if any shall be processed to the LOTS Wallet. [For instance, if an order is placed for a value of Rs. 1000/- where Rs. 500/- is paid via pre-paid mode and Rs. 500/- is paid via LOTS Wallet Refund Amount; in case of return of items worth Rs. 600, the refund of Rs. 500/- shall be processed back to the pre-paid mode/source and Rs. 100 shall be processed to the Refund Amount module of the LOTS Wallet.] 

(d)    The Refund Amount in the LOTS Wallet cannot be redeemed in cash or transferred to the LOTS Wallet holder’s bank account in India. The Refund Amount is personal to each LOTS Wallet Holder and may not be sold, transferred or assigned to others, or used for any unauthorised purpose.

IV.   Terms and Conditions for adding LOTS Promo Credits

(a)    The LOTS Promo Credits shall be applicable on limited time offers, schemes and promotions on LOTS E-Commerce Platforms, shall be available for one-time use in the LOTS Wallet under a LOTS Promo Credit module which is separate from the Refund Amount module. The LOTS Promo Credits shall stand added to the LOTS Wallet independently and subject to the fulfillment of the applicable terms and conditions to be communicated by LOTS from time to time. Such terms and conditions will set out (amongst other things) the products to which, and the period for which, the LOTS Promo Credit will apply.

(b)    Where applicable, and subject to the terms and conditions applicable to the relevant promotion or LOTS Promo Credits, LOTS Wallet Holders may be permitted to combine the Refund Amount and the LOTS Promo Credits while making a subsequent purchase on any of the LOTS E-commerce Platforms, provided the conditions of the LOTS Promo Credits applicable for redeeming it are being met.

(c)     The LOTS Promo Credits cannot be redeemed in cash or transferred to the LOTS Wallet holder’s bank account in India. The LOTS Promo Credits once utlilized shall not be refunded even in case of return/refund of items.

V.    Expiry and forfeiture of LOTS Wallet Refund Amount and LOTS Promo Credits: 

(a)    There shall be no expiry date for the Refund Amount and the same shall remain in the LOTS Wallet until the LOTS Wallet/registration account stays active.

(b)    LOTS Promo Credits will remain in the LOTS Wallet for the period mentioned in the applicable terms and conditions to be published by LOTS from time to time.

(c)     In the event of deactivation/termination of the LOTS Wallet Holders’ membership/registration, due to misleading, deceptive, illegal acts or omissions, attributable to the LOTS Wallet Holders, the Refund Amount in the LOTS Wallet shall stand forfeited. However, if the membership is suspended or deactived due to failure to provide updated license/registration documents, and the LOTS Wallet Holder fails to activate the membership within the period as may be specified by LOTS, LOTS Wallet Holder may follow the process outlined below to claim the the Refund Amount. If the LOTS Wallet Holder fails to claim the Refund Amount balance such amount may stand forfeited.

(d)    Only in restricted scenarios as mentioned herein (i.e in case of fraudulent or erroneous transactions not invoked by LOTS Wallet holder, dispute in refund amount, failed transactions or termination of the LOTS Wallet holder’s business relationship with LOTS), subject to LOTS’ sole discretion, LOTS may permit LOTS Wallet Holders to transfer the Refund Amount into their bank account in India. This shall be subject to:

o   obtaining a written request from the LOTS Wallet Holder at contactus@cpwi.in; and

o   completion of KYC and other necessary checks as may be specified by LOTS from time to time, to the extent the LOTS Wallet Holder qualifies for a transfer of the Refund Amount back to their bank account in India.

(e)    The decision of LOTS in this regard shall be final and binding. Any other consequence of the LOTS Wallet Holder terminating their business relationship with LOTS shall be subject to sole discretion of LOTS.

VI.    Business Development Agent

LOTS may designate certain personnel to act as Business Development Agents (“BDA”) and help hotel, restaraurant and catering (“HoReCa”) customers that require assistance in placing online order of goods.

Where a HoReCa customer so requires, BDAs may place an order for such customer using the BDA application that is acessible on the designated BDA’s personal device. In doing so, BDAs will select the mode(s) of payment preferred by the customer. If there is existing Refund Amount balance in such customer’s LOTS Wallet, it may be debited towards the purchase transaction. Further, if there are any available LOTS Promo Credit applicable to the customer’s order, the BDA will communicate the same to the customer and apply such LOTS Promo Credit to the transaction in the manner directed by the customer. To the extent any additional payment is required over and above the available Refund Amount balance, and LOTS Promo Credit , the BDA shall notify the customer for payment of such additional amount which may be utilized using any other mode of payment (including COD) towards it. BDA will assist the customer in opting for the appropriate additional mode of payment and processing such payment towards the order. 

VII.  General

(a)    LOTS Wallet Holders shall not use the LOTS Wallet in a way that is misleading or deceptive, or otherwise causes harm to LOTS or other LOTS Wallet holders. In the event LOTS is notified, suspects or becomes aware of the Refund Amount or LOTS Promo Credits  being obtained or used in violation of these Terms, LOTS reserves the right to forthwith, without prior notice, void the LOTS Wallet without a refund (including any Refund Amount or LOTS Promo Credits therein), suspend or terminate LOTS Wallet Holder’s membership with LOTS as well as their ability to use the LOTS E-Commerce Platforms, cancel any order for which payment was initiated through the LOTS Wallet, and bill other modes of payment.

(b)    Under no circumstances shall LOTS be liable for any indirect, incidental, punitive, special or consequential damages incurred or suffered by LOTS Wallet Holder arising out of or in connection with these Terms, including without limitation lost revenue, loss of income, or loss of business advantage. LOTS does not make any representations or warranties, express or implied, including but not limited to any warranties of satisfactory quality, fitness for a particular purpose, no infringement and performance or otherwise arising out of any act or omission that is not attributable to LOTS. LOTS Wallet Holders agree that LOTS shall not be liable for any errors, delays, disputes, reversals or losses caused by third parties, including but not limited to any banking institution. Without prejudice to the generality of the preceding, LOTS will not be responsible for any Refund Amount or LOTS Promo Credits  that is lost or stolen or for any consequences due to the unauthorized use of the LOTS Wallet . Risk of loss and title for Refund Amount and LOTS Promo Credits passes to the LOTS Wallet Holder upon electronic transmission to the LOTS Wallet Holder. LOTS Wallet Holders acknowledge and understand that the account login is linked to their mobile phone number and LOTS Wallet Holders shall be solely responsible for any liability arising out of the loss/theft/misuse of the mobile phone number.

(c)     LOTS Wallet Holders acknowledge and agree that LOTS shall have the right to amend these Terms at its sole discretion without giving any notice. Such amended Terms shall be effective immediately and any other terms and conditions agreed any time before such amendment shall stand null and void. LOTS Wallet Holders may visit the LOTS website and/or LOTS mobile application for the updated Terms. If any LOTS Wallet Holder does not agree to the Terms, they shall cease using LOTS’ services.

(d)    LOTS Wallet Holders will abide by all the applicable laws, rules and / or regulations and keep LOTS indemnified against any damage, loss and claims arising out of LOTS Wallet Holders’ negligent acts or omissions. LOTS Wallet Holders agree to be bound by these Terms and waive any right to claim ambiguity in these Terms.

(e)    LOTS Wallet Holders agree to indemnify and hold LOTS, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to : (i) use or misuse of the LOTS Wallet; (ii) any violation of the Terms of using the LOTS Wallet; or (iii) any breach of the representations, warranties, and covenants made by the LOTS Wallet Holders.

(f)     These Terms shall be governed by the laws of India and any dispute pursuant hereto shall be subject to exclusive jurisdiction of courts at New Delhi.

(g)    In case of any grievances with respect to the LOTS Wallet, LOTS Wallet Holders may contact contactus@cpwi.in.