Return and Refund Policy
Any product purchased by the customer can be exchanged/returned within following timelines:
- Within seven (7) days from the date of door step delivery to the customer (including date of delivery).
- Ultra-perishable and/or fresh food items like dairy products (e.g. butter, curd, cheese, paneer etc.) can only be returned within 24 Hrs of purchase or at the time of delivery, as the case maybe.
Exception: Due to the nature of our business, several types of goods are exempt from being returned/exchanged. All frozen products such as McCain items, non-vegetarian items, ice cream, meat products and fresh items like fruits, vegetables and milk etc., need to be thoroughly checked at the time of delivery. Once such item has been delivered/accepted by the customer it shall not be eligible for return and shall be treated as accepted by the customer.
Conditions to Returns and exchange
A request for return or exchange shall be accepted only if the conditions mentioned below have been fulfilled:
· The return/exchange request has been accompanied by the original invoice of purchase;
· The products/items are in the original packing and in the same condition as they were at the time of purchase i.e. all inner and outer packing must be intact and should not be damaged. The products/items must in absolute saleable condition;
· Product/item must be unused and not altered;
· The seal should not be broken;
· Product/item to be returned/exchanged must be accompanied with a valid warranty card (if applicable);
· Promotional products must be returned/exchanged along with the Freebies (if applicable);
· In case of electronics, the product should not have been installed and or wall mounted;
· In case of LEDs and electronics such as refrigerators, microwaves, washing machine, ear phones, headphones, etc., the product can be replaced until the product is not registered i.e. the product serial no. should not be registered with the brand at the time of raising such request. Once the product is registered, the product warranty gets auto applicable, hence, such product can only be ‘repaired’ but not replaced/exchanged. The products shall be replaced and/or refunded only when the respective brand service center approves such product for replacement. In case of defective LED bulbs, the customer shall have to produce purchase invoice at the refund desk or customer service desk.
· The refunds will be initiated for items/goods/products which in the sole discretion of LOTS are fit for resale and are eligible for return. The request shall be approved subject to inspection and confirmation from LOTS.
· In case of cash payment, if the request for refund is approved, a credit note will be issued with a validity of 180 days from the date of issue of such credit note. After expiry of the 180 days’ period, the customer cannot claim the value of the credit note.
· No cash refunds will be made after delivery of goods/products.
· In case of prepaid orders, after the request for refund is approved by LOTS, the payment will be credited back to the same account through which the payment was made. It may take up to fourteen (14) business days for the refund to reflect in the account from which the payment was made, due to the bank’s internal process.
· If the customer has opted for self-pickup, the self-pickup needs to be completed within three (3) days of placing the request/order (including the date of order).
· In case the self-pick up order is not picked within three (3) days, the same will be cancelled by LOTS at its sole discretion.
IV. Cash on Delivery
· The total order/invoice value for cash on delivery (COD) order(s) should be less than INR 2,00,000 (Rupees Two Lacs only). LOTS shall not be held responsible for cancelling the orders which exceed such limit as mandated by law.
V. Other Conditions
· Accepted mode for collection of payment is: cash, vouchers, debit and credit cards.
· Not acceptable mode of collection of payment: demand drafts, cheques, foreign currency.
· Cash on delivery is subject to availability of stocks. In case the stock is not available, our representative will inform you on your registered contact number and the order will not be processed/cancelled.