Shipping & Delivery of Products

LOTS will deliver the Products only at the address provided by you at the time of registration with LOTS. The Products will be delivered till the ground floor of the registered address premises, or to the point where access to the vehicle is possible.

LOTS will attempt to deliver your order in the fastest time possible.

Shipping is possible only for certain pin-codes, lying within the delivery zones as defined by LOTS Wholesale from time to time. The delivery zones for each of the LOTS stores along with the pin codes are mentioned under the heading "Delivery Zones" in this policy.

You will verify the ordered and billed Products against the order delivered, in case of any damage or discrepancy in order, you will bring the same to the notice of the delivery personnel and take acknowledgement for such discrepancy or damage from the delivery personnel.

Subject to inspection, the refund amount against the accepted discrepancy or damaged Product shall be refunded to you.

Post shipment of the order, if it is observed that LOTS is unable to deliver your order due to wrong or incomplete address provided, LOTS has the right to cancel the order. You will be refunded the order amount, excluding the shipping charges and/or any other cost incurred by LOTS in this regard.

Shipping Charges

Shipping charges shall be calculated at the time of placing the order and shall be displayed in the invoice. These charges must be paid in full at the time of placing the order or at the time of delivery, as the case may be. Further, if the order is cancelled before the dispatch, full shipping charges shall be refunded to you. In case you wish to reject any Product from the order at the time of delivery, the cost of shipping charges will be borne by you.

Minimum order value eligible for delivery: INR 5000/-

Purchase Range Delivery Zones Charges (inclusive of applicable taxes)
Between INR 3,000/- to INR 4,999/- 1 to 3
4 to 5
INR 50/-*
INR 100/-*
Between INR 5,000/- to INR 9,999/- 1 to 3
4 to 5
INR 75/-*
INR 100/-*
INR 10,000/- and above 1 to 3
4 to 5
0.70%* of the invoice value
1.00% *of the invoice value

*Inclusive Taxes, All amounts to be rounded to nearest of Rs.10.

Delivery Zones

The following are the serviceable area for the delivery of the orders:-

For LOTS store located at Netaji Subhash Place, New Delhi (NSP store)

Delivery Zones Pin-Codes
1 to 3 110001, 110005, 110006, 110007, 110008, 110009, 110010, 110012, 110015, 110018, 110021, 110026, 110027, 110028, 110033, 110034, 110035, 110041, 110042, 110046, 110052, 110054, 110055, 110056, 110058, 110060, 110063, 110064, 110082, 110083, 110084, 110085, 110086, 110087, 110088, 110089
4 to 5 110022, 110036, 110039, 110040, 110045, 110053, 110059, 110077, 110078, 110081, 110094

For LOTS store located at Akshardhaam, New Delhi (AKD store)

Delivery Zones Pin-Codes
1 to 3 110001, 110002, 110003, 110005, 110006, 110011, 110013, 110014, 110019, 110020, 110021, 110023, 110024, 110025, 110029, 110031, 110032, 110044, 110048, 110049, 110051, 110053, 110054, 110055, 110065, 110066, 110076, 110090, 110091, 110092, 110093, 110094, 110095, 110096
4 to 5 110016, 110062, 110083, 110080, 110030, 110017, 110057, 110070, 110074, 110067, 110068, 110022, 121003

For LOTS store at Noida, Uttar Pradesh (Ithum store)

Delivery Zones Pin-Codes
1 to 3 201001, 201002, 201003, 201004, 201005, 201006, 201007, 201009, 201010, 201011, 201012, 201014, 201016, 201017, 201020, ,201301, 201303, 201304, 201305, 201306, 201307, 201309, 201318, 203208,
4 to 5 201013, 201102, 201204, 201308, 201310, 201311, 203207


  • It is accompanied by the original invoice
  • The goods are in the original packing
  • It is in saleable condition
  • It is accompanied with a valid warranty card (if applicable)
  • It is returned within 07 days of purchase/delivery.
  • Promotional Products are carried along with the Freebies (wherever applicable)
  • Electronics Refund Guideline:
    • In case of LEDs , Refrigerators, Microwaves ,Washing machine, Product can be replaced until the Product is not registered i.e. Product serial no is not registered with the brand. Once the Product is registered, product warranty gets auto applicable hence it can only be repaired but not replaced.
    • Only those Products can be replaced and refunded for which the respective brand service centre approves the product for replacement.
    • In case of defective LED bulbs, customer shall show purchase invoice at refund desk or customer service desk.
  • Product which are sensitive to hygiene and health are non-refundable / non-returnable
    • Fresh food items like fruits, vegetables, meat & poultry, fish, dairy etc.
    • Earphones & headphones: Electronic products with warranty activated or seal broken Headphones & Bluetooth headsets.
    • Home appliances, Small Appliances, Kitchen Appliances, Audio & Visual-Electronic products: With warranty activated or seal broken.
    • All Electrical and Kitchen Appliances: Once used
    • Air Conditioner, Air cooler, TV: Once installed/wall mounted
    • Other Products: Clearance products, Free gifts, Personal care products
    • Apparel items like socks, undergarments and handkerchiefs

You can return the product instantly at the time of delivery to our delivery partners or by visiting the nearest LOTS store within 7 days of delivery with the original invoice issued at the time of delivery. LOTS may at its sole discretion accept or reject the items for return/exchange.

Cash on Delivery

In case of Cash on Delivery:

  • The maximum order value for Cash on Delivery is INR 2,00,000/- (Two Lakhs only).
  • You are requested to check the ordered Products at delivery, before making payments towards the order. In case you wish to reject any Product from the order at the time of delivery, you will make the payment towards all the accepted Products.
  • Not accepting the delivery or failure to make the payment at the time of delivery shall result in loss of Cash on Delivery privilege and may further lead to account suspension.
  • Payment by cash or through Debit Card or Credit Card will be accepted while delivering the order under the Cash on Delivery format. Demand drafts, cheques, vouchers and coupons shall not be accepted under the Cash on Delivery orders. Foreign currency shall not be accepted for the Cash on Delivery orders.
  • Cash on Delivery is subject to availability of stocks. In case the stock is not available, our representative will inform you on your registered contact number and the order will not be processed.


The refunds will be only be done for Products which are fit for resale and are eligible for return.

Subject to inspection and confirmation from LOTS, the refund payment will be initiated within 2 (two) working days (excluding Saturday, Sunday, National holidays and Bank holidays) from the date of such request provided the payment was made through Debit card, Credit card, Net Banking or PayTM. The payment will be credited back to the same account through which the payment is made.

It may take up to 14 days for the refund to reflect in your account due to bank’s internal process. This is beyond our control but rest assured your money is safe in the banking system and will be safely credited.